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Never change the address/city of a venue without the user's knowledge

Bandsintown frequently assumes I don't know the correct address or city of the venue where we're performing. I've complained about this many times. It's a dangerous and irresponsible thing to do. If Bandsintown thinks the address or city is incorrect, it should always warn us before changing it automatically.

  • Ken Anderson
  • Jun 17 2017
  • Done
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  • Alexis Jenkins commented
    June 28, 2017 21:00

    Hello Ken,

    Thanks for getting in touch and sorry for the confusion. Our system tries to correct "mistakes" that artists enter in for venues based on what is already in our system. What's in our database is not always correct because of artists who have previously entered in event data wrong, so we fix this on a case-by-case basis.

    If you ever have an issue with this, please send support@bandsintown.com a link to the event you are having trouble with and let us know the correct venue name and address. Thanks for understanding. Please let us know if there is anything else we can do for you.

    Best,

    Alexis Jenkins

  • Ken Anderson commented
    June 29, 2017 04:12

    These errors happen regularly. I'm okay with taking  responsibility for my own mistakes, but I hate being held responsible for yours. Addressing problems seem to be more frequent with foreign venues.